Support Center

• Ensure Bluetooth is enabled on your device.
• Open the app and go to Settings > Bike Sensor.
• Tap Add Sensor, and the app will begin searching for available devices around you.
• When your cycling trainer appears in the list, select it to connect.

Once connected, you’re ready to ride! If you encounter any issues, make sure your trainer is powered on and not connected to another device.

• Ensure Bluetooth is enabled on your device.
• Open the app and go to Settings > Heart Sensor.
• Tap Add Sensor, and the app will begin searching for available devices around you.
• When your heart rate monitor appears in the list, select it to connect.

Once connected, you’re ready to track your heart rate during your ride! If you encounter any issues, ensure your monitor is powered on and not paired with another device.

If your cycling trainer or heart rate monitor fails to connect:

• Ensure your device is Bluetooth-compatible and that Bluetooth is enabled on your phone or tablet.
• If the device is already paired but not working, unpair it and try reconnecting using the app. Go to Settings > Bike Sensor or Heart Sensor, then select the device and tap Remove before trying to add it again.
• If the problem persists, please contact our support team via the Contact Us section in the app or website.

Device compatibility is our priority, and we’ll respond promptly to help resolve the issue.

• Ensure Bluetooth is enabled on both your sensor and your phone, tablet, or TV.
• Restart the search by going back to the Settings tab and clicking Add Sensor again.
• Make sure your sensor is powered on and not already paired with another device.

If the sensor still doesn’t appear in the list, contact our support team via the Contact Us section in the app or on our website.

Device compatibility is our highest priority, and we’ll work with you directly to add support for your device as quickly as possible.

Yes, you can use your Apple Watch as a heart rate monitor if it is running watchOS 5.0 or later. To enable this feature:

• Navigate to the Ride tab in the app.
• Set up your ride by selecting a map and choosing a workout (or none).
• Toggle the Extend to Watch feature on before starting your ride.

When you begin your ride, your Apple Watch will display a prompt asking for permission to mirror the ride. Once you confirm, the ride will start as usual, and your Apple Watch will function as your heart rate monitor.

Enjoy seamless integration and accurate heart rate tracking directly from your wrist!

Yes, you can extend your ride to your Apple Watch while using your usual Bluetooth heart rate monitor. To enable this:

• Go to the Settings tab in the app.
• Navigate to Heart Sensor.
• Toggle on the Prioritize Heart Rate Sensor option.

When this setting is enabled, your ride will be mirrored on your Apple Watch, displaying real-time information about your ongoing ride. The heart rate displayed, however, will be sourced from your Bluetooth heart rate monitor instead of the Apple Watch’s heart rate monitor.

This setup allows you to enjoy ride mirroring on your Apple Watch while continuing to use your preferred heart rate monitor.

The Strava export feature is disabled if you are not connected to Strava or if all required permissions haven’t been granted.

• Open the app and go to Settings.
• Navigate to Integration > Strava.
• If you are not connected, tap Connect to Strava and follow the prompts to log in and authorize the app.
• If you are already connected, try disconnecting and reconnecting to Strava to ensure all permissions are properly granted.

Once the connection is established, the export feature should be re-enabled.

The differences occur because Strava automatically removes periods where you are not moving (idling) from their statistics, while our app includes the entire duration of your activity, including idle time. As a result, Strava may show a shorter duration and higher averages for speed and power compared to the app. This is expected behavior and ensures consistency with Strava's calculation methods.

We take your privacy and security very seriously. The app is built with privacy at its core. Your data is encrypted and securely stored directly on your device. No personal data is uploaded to our servers or shared with third parties. You’re always in control of your information.